Quality Improvement Plan Toolkit: Guidance & Resources to Assist State and Territorial Health Agencies in Developing a QI Plan (ASTHO) |
ASTHO |
Provides guidance around how to develop a QI plan that will meet Public Health Accreditation Board Standards. |
Tool/Template |
Quality Improvement Webinar on NACCHO's Organizational Culture of Quality Self-Assessment Tool Version 2.0 (QI SAT V2.0) |
NACCHO |
This PowerPoint slide deck was originally created for a webinar in December 2018, which gave an overview of the NACCHO QI Roadman/Self-Assessment Tool and summarized changes made in QI SAT V2.0. |
Webinars |
The Performance Based Management Handbook: Collecting Data to Assess Performance |
Department of Energy |
Offers a systematic approach to the process involved in data collection, from identification of data needs, to the selection of data collection methodologies, to measuring performance. |
Guide |
The Performance Based Management Handbook: Establishing an Integrated Performance Measurement System |
Department of Energy |
Detailed guidance on performance measurement, including the importance of performance measurement, how to link performance measurement to the strategic plan, various performance measurement frameworks, and developing performance measures. |
Guide |
The Performance Based Management Handbook: Analyzing, Reviewing, and Reporting Performance Data |
Department of Energy |
Offers guidance on analyzing data and prepares management to review, make informed decisions, and report to stakeholders performance information collected during the performance management cycle. |
Guide |
The Performance Based Management Handbook: Analyzing, Reviewing, and Reporting Performance Data |
Department of Energy |
Offers guidance on analyzing data and prepares management to review, make informed decisions, and report to stakeholders performance information collected during the performance management cycle. |
Guide |
The Performance Based Management Handbook: Establishing and Maintaining a Performance-Based Management Program |
Department of Energy |
Detailed guidance on every step in the process of initiating a performance mangagement system. |
Guide |
Franklin County Health Department Performance Management Plan (2016-2020) |
Franklin Co. Health Dept. |
An example Performance Management Plan from a PHAB accredited local health department |
Example Documentation |
Los Angeles County Department of Public Health Quality Improvement Plan 2017 |
Los Angeles County Department of Public Health |
An example QI plan from a PHAB accredited local health department |
Example Documentation |
Maricopa County Department of Public Health QI Plan 2014-2017 |
Maricopa County Department of Public Health |
An example QI plan from a PHAB accredited local health department |
Example Documentation |
Quality Management Template |
MCPP Health Care Consulting |
This document defines roles and responsibilities related to quality for leaders in an agency, including executive staff, management, and the QI Council. |
Guide |
Intro to Performance Management guide |
MN Department of Public Health |
This guide from the Minnesota Department of Health is a good introduction to selecting performance measures, communicating about progress. |
Guide |
2017 NACCHO QI Culture Assessment Slides |
NACCHO |
Health departments can modify this canned NACCHO presentation about assessing QI culture and use it to introduce the assessment to their staff. |
Tool/Template |
Administering The QI SAT Facilitator Talking Points And Questions |
NACCHO |
The talking points and questions can serve as a starting point for QI leadership conducting a QI culture assessment and can be modified prior to using. |
Tool/Template |
Administering The QI SAT Sample Agenda |
NACCHO |
Sample agenda for administering the QI SAT in Word format to be modified by health department QI leadership |
Tool/Template |
Big City Health Department Population Indicator and Performance Measures Library |
NACCHO |
This resource is intended to provide a library of indicators and performance measures, categorized by common public health topic areas. Local health departments (LHDs) can use this library as one resource to find and identify common performance measures that may be adapted to an LHD's own performance management system. |
Tool/Template |
Performance and Outcomes Measures Data Description Form |
NACCHO |
This form outlines the key components and considerations in the performance measure development process. |
Tool/Template |
QI Action Plan Template |
NACCHO |
An action plan template for use in the QI Plan |
Tool/Template |
Measuring What Matters in Public Health: Guide to Performance Management |
NACCHO |
This guide clearly breaks down the steps to developing a PM system from the ground up with step-by-step instructions, worksheets and templates, and stories from the field |
Guide |
Baldrige Self-Assessment Tool (National Institutes of Standards and Quality) |
National Institutes of Standards and Quality |
Whether adopting the Baldrige framework for performance management, use this self-assessment tool to evaluate your agency's processes, their impact on results, and progress toward agency goals and objectives. |
Tool/Template |
Northern Kentucky Health Department Quality Improvement Policy (2012) |
Northern Kentucky Health Dept. |
An example QI policy from a PHAB accredited local health department |
Example Documentation |
Performance Management System: How to Refresh and Improve Yours Webinar (Public Health Foundation) |
Public Health Foundation |
The webinar includes presentations from two local health departments on their experience building, maintaining, and improving their performance management systems. |
Webinars |
Performance Management Toolkit (Public Health Foundation) |
Public Health Foundation |
The PM toolkit is divided into approaches to performance management and performance management system framework components and resources |
Tool/Template |
Turning Point Performance Management Project and Publications (Public Health Foundation) |
Public Health Foundation |
Provides guidance around how to develop a QI plan that will meet Public Health Accreditation Board Standards. |
Guide |
Turning Point Performance Management Self-Assessment Tool |
Public Health Foundation |
A tool for assessing what components of a performance management system an agency has in place and what it needs to develop. |
Tool/Template |
Performance Management Webinar |
Public Health Foundation |
The webinar includes presentations from two local health departments on their experience building, maintaining, and improving their performance management systems. |
Webinars |
All Systems Go |
Public Health Informatics Institute, NACCHO |
Prior to selecting an information system or software for performance management, it is important to complete a requirements gathering process. This resource offers initial guidance on important considerations for selecting a system and an initial planning checklist. |
Tool/Template |
"Santa Clara County Public Health Department Quality Improvement Plan (2016) " |
Santa Clara County Health Department |
An example QI plan from a PHAB accredited local health department |
Example Documentation |
Scott County Health Department Quality Improvement Plan |
Scott County Health Department |
An example QI plan from a local health department submitted for the Accreditation Support Initiative (ASI) |
Example Documentation |
2017-2018 QI Plan Tacoma |
Tacoma-Pierce County Health Department |
The Quality Improvement plan for Tacoma-Pierce County Health Department |
Example Documentation |
Performance Management Training Series |
University at Albany, Center for Public Health Continuing Education |
Web training from NY State |
Webinars |
Utilizing the Advanced Tools of QI to Leverage the Power and Reach of Public Health |
Public Health Foundation |
The article discusses the advanced tools of QI and how they interact with and support the PDCA process. It specifically highlights the Affinitiy Diagram and Interrelationship Diagraph, providing step-by-step instructions along with examples of how they were applied. |
Article |
Team Charter Template |
Public Health Foundation |
This template will help outline the mission, targeted goals and objectives, and team member roles and responsibilities for any team including a Quality Council and QI project teams. A team charter helps to clarify the mission of a team and helps the members stay on task. |
Tool/Template |
Lean six sigma powerpoint (Tacoma Pierce County Health Department) |
Tacoma-Pierce County Health Department |
A PowerPoint presentation from Tacoma/Pierce County comparing QI methods |
Slideshow |