Registration Terms and Conditions

Payment Terms & Conditions 

All Payment Methods 

All payments are subject to the cancellation and refund policy as issued below. We must receive your credit card payment, check payment in full, ACH in full, or completed PO with the invoice by 11:59 PM EST on Monday, April 20, 2024.  If we have not received payment in full by the above date, you will be required to issue payment via credit card prior to receiving access to the conference. 

ExpressPay (Credit Card)

Our new Express Payment feature allows you to pay any NACCHO invoice by card with just the invoice number…no login required, no need to pay through the primary account! 

ACH Payments

We must receive your ACH payment in full by 11:59 PM EST on Monday, April 20, 2024.

Check Payments

All check payments must be in US funds drawn from a US bank. Make checks payable to NACCHO and mail full payment to:  

Purchase Order Submissions 

All registrants who would like to pay by purchase order must send a copy of the purchase order (inclusive of PO number, invoice number and bill to address) AND the invoice to nacchomeetings@naccho.org by 11:59 PM EST on Monday, April 20, 2024. NACCHO will confirm receipt, which will indicate acceptance of PO payment. 

Cancellations, Refunds, and Substitutions 

Refunds are limited to conference fees, and do not include any travel, lodging, transportation, or other fees paid independently of conference registration at the time of refund request. Conference fees include but are not limited to event registration, additional guest tickets, workshop ticket purchases, and CE (Continuing Education) credit purchases. Additional onsite purchases are non-refundable. Cancellations may be submitted at any time and must be submitted to nacchomeetings@naccho.org in writing. All refunds will be remitted by the same method of payment used to register.  

Full Refund: 

To qualify for a full refund of registration fees paid, a written cancellation must be received at nacchomeetings@naccho.org no later than 11:59 PM EST on Friday, March 15, 2024.  

Partial Refund: 

 A written cancellation received at nacchomeetings@naccho.org from Saturday, March 16, 2024 until Friday, April 5, 2024 11:59 PM EST will receive a 50% refund, less a $75 administrative fee. 

No Refund: 

No refunds will be given starting Saturday, April 6, 2024. Any cancellations after this date must still be submitted in writing to nacchomeetings@naccho.org. 

Substitutions: 

Substitutions are permitted at any time with no processing fee and must be submitted in writing to nacchomeetings@naccho.org.  Please include the original attendee's name and the full name, designations (ex: RN, MPH, MD), title/role, email, and phone number of the new substitution. 

Accessing Your MyNACCHO Account 

You may make a credit card payment, print invoices, access receipts, reprint your event confirmation and view other personalized NACCHO information and activities by logging into your MyNACCHO account. You can also access your account by visiting www.naccho.org and selecting the "MyNACCHO Login" link located at the top right-hand corner of the NACCHO homepage. 

Once logged in, go to "My Transactions" to see and print copies of your invoices and receipts. 

Event Venue & Hotel Information 

QUESTIONS? 

Registration Information and Questions: