Guidance on an implementation framework for managing customer satisfaction, a common design for measuring customer satisfaction across programs, strategies for making service delivery ...
Driver Diagrams are one method for conducting a root cause analysis to identify change solutions to complex problems.
This form outlines key considerations for selecting a QI project and can be given to staff to think through critical questions when determining whether a QI project is needed to improve ...
Short QI training videos on various topics including PDSA, specific QI tools like Flowcharts and Driver Diagrams, and writing performance measures, to name a few.
Contains a list of useful quality tools, including tool descriptions, instructions for use, examples, and other materials for each tool.
Web training from NY State
A game developed by Boston Public Health Commission to allow staff to apply QI principles in a hands on way and within a public health context. See accompanying "Building A Healthy ...
This whitepaper comparing the Lean approach to the IHI Model for Improvement compares the two, highlighting their similarities and differences and discussing ways that they can be combined ...
This article provides an overview of the PDCA cycle for QI including what to consider when starting a QI project and the basic elements in each phase of the cycle.
This brief guide offers some qualities to look for when selecting members of a QI team (GUIDE)