Library Entries

102 Entries
 
 
4 months ago
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This peer reviewed publication systematically examines the barriers and facilitators associated with building and sustaining a culture of QI

(ARTICLE)

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4 months ago
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This guide is a resource for those responsible for leading the facilitation or completion of a culture of quality assessment. It offers guidance, tips and key considerations for designing ...

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4 months ago
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This article summarizes several change management theories and assumptions about the nature of change and shows leaders how successful change can be encouraged and facilitated for long ...

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4 months ago
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Before embarking on a major change, such as introducing QI into an agency, this discussion tool can help the planning process using 8 change parameters.

(QI TRAINING ACTIVITY)

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4 months ago
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As an agency gains more experience with QI, staff may need advanced training. ASQ offers 17 different certification exams that require varying levels of knowledge and experience. The ...

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4 months ago
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The QI training compendium contains a list of free quality improvement (QI) training resources for staff offered by national, state, and local partners. These resources include webinars, ...

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4 months ago
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The core competencies may help in creating developing job descriptions and performance objectives, conducting performance reviews and evaluations, creating workforce development and ...

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4 months ago
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Leaders can increase accountability around QI by incorporating QI into position descriptions and the performance-appraisal process. This example performance appraisal tool shows how ...

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4 months ago
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This worksheet helps examine customer needs and metrics for understanding the customer

(TOOL/TEMPLATE)

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4 months ago
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Outlines a 9-step process for public health agencies to collect and apply meaningful customer satisfaction data.

(GUIDE)

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