This peer reviewed publication systematically examines the barriers and facilitators associated with building and sustaining a culture of QI (ARTICLE)
This guide is a resource for those responsible for leading the facilitation or completion of a culture of quality assessment. It offers guidance, tips and key considerations for designing ...
This article summarizes several change management theories and assumptions about the nature of change and shows leaders how successful change can be encouraged and facilitated for long ...
Before embarking on a major change, such as introducing QI into an agency, this discussion tool can help the planning process using 8 change parameters. (QI TRAINING ACTIVITY)
As an agency gains more experience with QI, staff may need advanced training. ASQ offers 17 different certification exams that require varying levels of knowledge and experience. The ...
The QI training compendium contains a list of free quality improvement (QI) training resources for staff offered by national, state, and local partners. These resources include webinars, ...
The core competencies may help in creating developing job descriptions and performance objectives, conducting performance reviews and evaluations, creating workforce development and ...
Leaders can increase accountability around QI by incorporating QI into position descriptions and the performance-appraisal process. This example performance appraisal tool shows how ...
This worksheet helps examine customer needs and metrics for understanding the customer (TOOL/TEMPLATE)
Outlines a 9-step process for public health agencies to collect and apply meaningful customer satisfaction data. (GUIDE)